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"The young talk about what they are doing; the old about what they have done; fools about what they plan to do."   French Proverb

AVOIDING TELEPHONE TURNOFFS

Susan Berkley, writing in the June 9, 2003 issue of Bottom Line/Personal (BottomLineSecrets.com), points out these common mistakes to avoid in talking on the telephone:

1. Poor body language. Callers can't see you, so what's the harm in putting up your feet while you talk? Plenty, if you're trying to sound professional.
* Sit up straight or -- better yet -- stand. You'll sound more alert.
* Use hand gestures. They make your voice more natural and alive.
* Do not cradle the phone between your ear and shoulder.

2.  Not smiling. A smile can be conveyed in your voice.
* Put a photo of a loved one by the phone. Look at the photo as you talk. This promotes a positive frame of mind.
* If you are distracted or in a bad mood, don't answer on the first ring... or let voice mail pick up.

3. Overuse of speakerphone. The only times it is acceptable...
* When more than one person needs to hear the caller.
* When you need your hands free -- for example, to follow instructions from a computer help desk.
* While on hold. When the caller is back, switch off the speakerphone.

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