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Exchange Classic: Conversation as a Change Agent
August 8, 2022
The things that go unsaid are often the things that eat at you.
-Celeste Ng, Author

Twenty years ago, ExchangeEveryDay shared the following:

In the July/August 2002 issue of Utne Reader, Margaret Wheatley talks about how every great social achievement began with a simple conversation. In her article, "Some Friends and I Started Talking...," she observes...

"A surprising but important element of conversation is a willingness to be disturbed, to allow our beliefs and ideas to be challenged by what others think. No one person or perspective can solve our problems. We have to be willing to let go of our certainty and be confused for a time.

"Most of us weren't trained to admit what we don't know. We haven't been rewarded for being confused, or for asking questions rather than giving quick answers. We were taught to sound certain and confident. But the only way to understand the world in its complexity is to spend more time in the state of not knowing. It is very difficult to give up our certainties -- the positions, beliefs, and explanations that lie at the heart of our personal identities. And I am not saying that we have to give up what we believe. We only need to be curious about what others believe, and to acknowledge that their way of interpreting the world might be essential to us."


Today, Kristie Norwood reaffirms Wheatley's curiosity with an element of reflection, in her recent article included in the Exchange Essentials “Fostering Positive Organizational Culture,” “Sometimes, the soul needs to vent and breathe so that new information can come in and new thoughts can form. I have found when I take time for this type of connection in my meetings with my staff and staff around our grantee, the rest of the meeting takes half the time. In addition, the tasks are completed efficiently and in high quality.”





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