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Dealing With Difficult People

ITEM #: 4902005

This volume of Exchange Essentials includes the following selected Exchange articles, in pdf format, providing tools and perspectives on dealing with difficult people:

  • Would You Like to Get Along with Difficult People? Pick a Number
    by Karen Talley
  • Disarming Cantakerous People
    by Luis Hernandez and Connie Jo Smith
  • Eliminate Whining in the Workplace: Moving Beyond "Grin and Bear It"
    by Holly Elissa Bruno
  • The Truth About Bad Attitudes
    by Gigi Schweikert
  • Who Owns this Problem Anyway?
    by Jane Harris
  • Coping with the Chronic Complainer
    by Roger Neugebauer
  • Countering Center Gossip
    by Margaret Leitch Copeland and Holly Elissa Bruno
  • When Staff Don’t Do What They are Supposed to Do
    by Mary Gersten
  • Moving Staff Through Difficult Issues
    by Margie Carter and Ann Pelo
  • Understanding and Managing Negativity
    by Linda Riepe
  • Your Workplace: An Emotional Battelfield?
    by Beth Swain

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Dealing With Difficult People